Consumer Affairs Manager, Experian

John Webb, Consumer Affairs Manager at Experian, is a leading expert in personal credit scores and helps deliver the company’s consumer education programme. This is focused on explaining credit reports & scores, lending decisions and promoting a range of financial education initiatives. John joined Experian in 2012, managing teams in the Customer Servicing area, before moving to Consumer Affairs in 2017. He acts as a spokesperson for Experian in local and national media, as well as working closely with the free debt advice sector. John has spent a number of years supporting the UK’s most financially vulnerable people. Working on initiatives to support victims of domestic abuse, problem gambling and people with disabilities.